Inbox Health for Practices

The gold standard for patient billing

Boost revenue 20% and reduce costs while providing 
an exceptional patient experience.

Inbox Health is a smarter way to manage patient billing and communications.

Nearly one-third of a medical practice’s revenue comes from patient responsibility

Increase and expedite revenue

Patients pay five times faster with Inbox Health and total collections increase by 15-20%, improving the financial health of your practice.

Save time and money

Reduce paper statement costs and let Inbox Health automate billing so you can focus on patient care.  

Improve patient satisfaction

50% of practices have had a patient leave because of a billing issue. Patients feel confident paying their 
bill with Inbox Health’s easy-to-understand statements, modern communication channels, and flexibility to pay online on their time.

What’s holding your patient A/R revenue back?

More than half of patients do not pay their healthcare bills.

Revenue Roadblock:

Statement is sent too long after patient visit

Solution:

Automate billing cycles immediately after a patient visit

The closer a statement is delivered to date of service, the faster patients pay. Inbox Health automatically identifies billable patients and intelligently delivers statements through the patient’s preferred method of communication.

Revenue Roadblock:

Statement is sent via the wrong communication channel

Solution:

Patients pay their way

Boost collection speeds and increase revenue by reaching patients on their preferred communication channel – email, text, or paper mail – at the right time with the right message.

Revenue Roadblock:

Statement is difficult to understand

Solution:

Increase patient collections with clear and concise statements.

Inbox Health’s digital and paper patient statements clearly show the cost of service, what insurance paid, and what the patient owes.

Revenue Roadblock:

No one is available to answer questions about a patient’s bill or patient sits on hold waiting for too long

Solution:

Deliver on-demand support in less than one minute via live chat, email, or IVR.

Inbox Health offers fast, empathetic patient billing support via email, text, live chat, and phone, allowing your billing team to increase collections, streamline workflows, and improve patient satisfaction.

Revenue Roadblock:

Patient portal is difficult to navigate

Solution:

Secure, online payments made easy.

Patients gain access to our secure, HIPAA-compliant portal using only their birthday – no username or password required. Accept in-person and contactless payments via check, credit card, Apple Pay, IVR (phone) and ACH transfer.

Revenue Roadblock:

Patient is unable to pay the full balance at once

Solution:

Offer payment plans.

90% of patients expect to be able to finance healthcare payments. Allow patients to pay over time with parameters set by your practice.

  • Patient Billing Journey: Patient billed
  • Patient Billing Journey: 2
  • Patient Billing Journey: 3
  • Patient Billing Journey: 4
  • Patient Billing Journey: 5
  • Patient Billing Journey: 6

Real results from a medical practice like you:

  • 5x increase in patient collections

  • 20% increase in revenue

  •  74% decrease in paper statements, resulting in significant cost savings

  • 85 % of patient A/R collected in the first 15 days

The patient financial experience is an extension of patient care

97% of patients are satisfied with the payment experience through Inbox Health

“That was the quickest and easiest way I have ever paid a doctor 
or hospital bill in my life.”

– Patient

Is Inbox Health right for your practice?

Let’s chat. We’ll email you to start the conversation.